FREQUENTLY ASKED QUESTIONS

  • Do you offer services for both the household and business customers?
    Yes.

  • Do you have moving carts available?
    No, Our regular storage units are drive-up.

  • What is a drive-up unit?
    A drive-up unit is an outside unit, located at ground level of the facility that gives you the ability to load your belongings directly from a vehicle or truck.

  • Do I get a lock when I rent a unit?
    No, you must provide your own lock. 

  • What’s the difference between office hours and operating hours?
    You can access your storage units 24 hours a day 7 days a week. Our remote office is open from 9 to 5 Monday thru Friday and by appointment. 

  • How far in advance can I book a reservation?
    Reservations are not required.  If no units are available online, please call the office and speak with a manager. We will do the best we can to accommodate you.

  • What kind of security do you have?
    We have 24-hour 4K video surveillance.

  • How long do I have to sign up for?
    We offer month-to-month leases. You can also inquire about our pre-pay plans as they offer savings for long-term customers.

  • How much notice must be given when I move out?
    Unlike many facilities we do not require prior notification when you move out. However it is your obligation to tell us when you move out. Please contact a manager for details.

  • When can I access my unit?
    You can access your unit 24 hours a day, 7 days a week. This includes holidays.

  • Do you offer a mover?
    We do not offer a mover. We would be happy to recommend someone. Please contact a manager for more details.

  • Can I purchase boxes and packing supplies at your facilities?
    No.

  • How can I rent a unit? You can rent a unit right here on the website.  If you are having problems please call.

  • How can I make a payment?
    You can pay online with a credit card or ACH automatically debited each month or by phone

  • What forms of payment do you accept?
    Cash, check, Discover, Visa, Mastercard, and American Express.

  • How much does it cost to move in? We require one month's rent as security deposit. The first month's rent will be prorated and subsequent rent charged on the first of the month. We do not require you to pay the last month’s rent in advance.